Legal
Privacy Policy
Last updated: March 2026
Mike's Poetry To Music is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
Information you provide: When you place an order, we collect your name, email address, and the story/content you submit. You may also upload photos, videos, and other files.
Payment information: Payment is processed securely by Shopify. We do not store your credit card details.
Communications: If you contact us, we retain records of that correspondence.
Analytics: We use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and anonymised.
2. How We Use Your Information
We use your information to: fulfil your order and deliver your custom song or video; communicate with you about your order; send you newsletters if you have opted in; improve our website and services; and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers (such as Shopify, our email provider, and cloud storage) who assist us in operating our business, subject to confidentiality agreements.
We may disclose your information if required by law.
4. Your Story & Uploaded Files
Your personal story and uploaded files are treated with the utmost confidentiality. They are used solely for the purpose of creating your custom song or video.
We will never publish your story, song, or video without your explicit written consent.
Uploaded files are retained for 90 days after delivery to allow for revision requests, then securely deleted.
5. Data Retention
We retain your order information for as long as necessary to fulfil our legal and business obligations. You may request deletion of your personal data at any time by contacting us.
6. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. You can control cookies through your browser settings.
7. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data; opt out of marketing communications at any time.
To exercise these rights, please contact us.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted over HTTPS.
9. Contact
For privacy-related enquiries, please contact us.